Cancellation & Modification Policy

If you change your mind about your purchase, please send us an email to cs@shinycustom.com , provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

- Your order is only eligible to be canceled and modified within the first 06 hours after placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.

- Please be informed that:

• We are not guaranteed to deliver your order in a timely manner if your order needs design modification as it will take us much longer to modify your design as your request.

• Personalized orders will be locked for processing right after the order is complete so it is impossible to make any adjustments (including shipping details). Please double-check all details before you check out.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above