Returns & Refund

We want you to be 100% satisfied with services provided from us. If your product is defective or not described, don't worry. Just send us an email at cs@shinycustom.com and we will make it right by offering you a replacement or refund.

Any unsuccessful deliveries due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.

Any dissatisfactions related to apparel sizing and/or colours will not be eligible for refund or replacement. Please make sure to have a look at our sizing charts on product pages or your order confirmation email within the first 24 hours after completing your purchase.

Please be reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund.

Also please be informed that placing an order means that you accept all the terms mentioned below:

At this time we do not offer Return in any case, we just offer replacement. If your item is defective, you don't need to return the original item and we will resend you a replacement for free.

Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:

Significantly different from the description or the preview shown to you;
Damaged due to the fault of our factory or the carrier;
Not what you ordered;

Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)

NOTE:

We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
We typically DO NOT accept refunds or replacement due to customer's mistakes such as:

Incorrect selection of sizes, designs, colors, etc.
Failing to preview the design carefully to see if it's well set (as all of our printing files are automatically generated exactly as same as the preview on our website)
So please review your order carefully before you check out to ensure your order is correct.

Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display

To file a claim, please send us an email to

cs@shinycustom.com and include the following information (this is a must):

Order number
Video/ photo of the defective product

If your claim is in regards to a printing error, please include photographs of the error.
If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem

Full delivery address
Contact telephone number

Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).